Contact Flinders Street Co.

Returns & Damaged Items Policy

At Flinders Street Co, each item is carefully designed and packed with care. Please read our returns policy before making your purchase.

Change of Mind

We do not accept returns, exchanges or refunds for change of mind, incorrect purchases, or if you simply decide you no longer want the item.

Damaged Items

If your order arrives damaged, we're happy to help.

To be eligible for a replacement, you must:

• Contact us within 7 days of receiving your order.
• Provide clear photographs of:
  • The damaged item.
  • The packaging it arrived in.
• Include your order number in your email or message.

Once we've reviewed the damage, we will provide a replacement product where appropriate. We do not offer refunds for damaged items.

Please Note

• Damage caused after delivery, normal wear and tear, or misuse is not covered by this policy.
• As many of our products are handmade, slight variations in colour, finish or appearance are part of their unique character and are not considered faults.

If you have any questions about your order, please get in touch - we're always happy to help.